Protection of personal data

VOTREPARFUM LIMITED LIABILITY COMPANY, KRS number: 0000981968, REGON: 522573520, NIP: 9462719003, laddress: MEŁGIEWSKA Street, No. 74, lok. 200 , seats. LUBLIN, code 20-234, post office LUBLIN, country POLAND, (hereinafter referred to as "we"), operator of the online shop https://bibliotheque-de-parfum. COM/, DECLARES THAT ALL PERSONAL DATA (HEREINAFTER REFERRED TO AS "DATA") IS CONSIDERED STRICTLY CONFIDENTIAL AND WILL BE PROCESSED IN ACCORDANCE WITH APPLICABLE LAWS ON THE PROTECTION OF PERSONAL DATA.
The security of your personal data is our top priority. That is why we pay special attention to personal data and its protection. This Privacy Policy ("Policy") provides information about what personal data we collect, what your right is to process it, for what purposes we use it, how long we keep it and with whom we may share it. In the Principles, we also inform about the rights of the data subject in connection with the processing of personal data.

1. What personal data do we process?

When you use the services of our online shop or stationary points of sale (i.e. points of sale and collection points), we process various types of data.
• 1.1. At the time of purchase
The data that you most often share is the data obtained through the product or service order form on our website. Usually, this data is necessary for the conclusion and execution of the sales contract.
This data is necessary for the processing of the order and can be divided into:

1. Identification data, which are name and surname, and in the case of purchase, REGON and NIP;
2. Contact Information, which includes email address, mailing address, billing address, phone number, bank details, payment details.
3. Data generated in connection with the concluded contract, the specific products purchased, the value of the services provided and the customer segment.

• 1.2. After registration

If you want to take advantage of the advantages of a customer account, you need to register on our website. The customer account is protected by a password of your choice, which we do not have access to, and if you lose it, we will not be able to send it or generate a new password on demand.
As part of your account, you have unlimited access to your personal data, as well as the ability to edit it. In your personal account, you can check the history of completed orders, purchased products, and incomplete orders. Through the customer account, it can also save payment card details, manage the receipt of the newsletter and the so-called wish list, which allows you to add your favorite products.
If the customer does not want to create an account, it is possible to make a purchase without registering.
If you register on the website, we process the following data:

1. Identification data, which are name and surname, and in the case of purchase, REGON and NIP;
2. Contact Information, which includes email address, postal address, billing address, phone number, bank details, payment details;
3. Demographic data from user settings and browsing behavior, i.e. gender, date of birth, preferred language.
4. Login credentials, i.e. username and password. We don't have access to the real password.
5. Data generated in connection with the concluded contract, the specific products purchased, the value of the services provided and the customer segment.

• 1.3. Upon receipt of commercial information

You may receive commercial information from us about products similar to those purchased from us. You may opt-out of receiving this information at any time by using the unsubscribe link in the footer of any email containing such information. Client account holders can also opt out of receiving commercial information through their account. Unsubscribing from commercial news is free of charge.
Registered clients can also receive commercial information via SMS or push notifications. You can also receive push notifications containing commercial information on Facebook or via Messenger. In this case, the processing of data is governed by the Personal Data Processing Policy of the respective social network. You can also opt-outof information at any time through these channels.
We process the following data of the recipients of such information:

1. Identification data, in particular your name and surname;
2. Contact details through which we can contact you, in particular your e-mail address and, if you register on the website, your telephone number;
3. Demographic information derived from user preferences and online behavior, including gender and preferred language.

• 1.4. People who visit our website or create content on it

If you visit our website, we collect various information during your visit, such as your IP address, browser and preferred language settings, as well as the web pages you visit, as well as the date and time of your visit. We also track movements on the website, i.e. clicks on links, in order to tailor the content displayed and to offer you the products and content you expect.
When you visit our website, we store and then read cookies on the browser and device you are using, which are described in a separate section of these Terms.
In addition to cookies, we also process data about your browsing habitation, your IP address, the data provided by your browser, in particular your consent, your operating system and device version, as well as your language settings.
We may also connect you to social networks, including automatically logging you into your account on a particular social network. For this purpose, we use so-called cookies, social plug-ins and in particular share buttons on our website, and in particular in blog articles, with which you can share certain content on your profile. When you connect to social media and other websites that link to our website, you may see personalized offers and targeted advertising.
In order to increase user activity in the world of beauty, we may share activities on our websites, such as reviews of purchased products and descriptions of their benefits, or comments on our blog articles. You don't need to have a customer account to create such content. Records can display the user's first and last name entered in the form. You are responsible for the content and activity you post on our sites, so please do not provide personal information that you do not want to be publicly available.
Our website may contain links to other websites that we consider practical and may contain useful information. In this regard, we would like to point out that the owners and operators of such websites may be other companies and organizations that process personal data in accordance with their own Security and Data Protection Policies. We have no control over such processing and are not responsible for any information, materials, products or services contained on or available through these sites.

• 1.5. When contacting the hotline or on social networks

When contacting our customer service team by phone or email, we primarily process recorded phone calls, which are monitored, as well as records of email correspondence.
If you contact us via our website or profile on selected social networks, the processing of your personal data is carried out exclusively in accordance with the Data Processing Rules of the company that operates the social network.

• 1.6 If you have an availability notification set up

If an item is not available, we enable availability monitoring. When the product is back in stock, we will send a notification to the email address you provided, which is processed for this purpose.

• 1.7. In the event that you post a review of our company on opinion-forming portals

Upon receipt of a product, the customer may receive a request for its rating and satisfaction rating through the review portal of their choice. Every opinion is extremely important to us, but it is up to the customer to decide to leave their own rating. In the case of such an assessment, we process and transmit the following data to the respective partners:

1. Contact details, in particular the email address used to send the review invitation;
2. Data generated in connection with the concluded contract, in particular the products purchased.

• 1.8. If you participate in a consumer contest

Through our website or profiles on selected social networks, we organize attractive competitions for customers, the full terms and conditions of which can be found on our website during the course of the competition. The announcement of the results may be public, which means that we may publish certain details about the winner on our website or profile. All actions and communications with us through social networks, as well as the processing of personal data, are subject to the Personal Data Processing Policy of the company that operates this social network.

If you participate in a competition, we process the following personal data of the participants:

1. a. Identification data, which is your name and surname;
   b. Contact details, in particular the participant's social media profile or e-mail address, in the event of a win, as well as the address, postal address, billing address, telephone number for sending the winnings.

2. For what purpose do we process personal data?

• 2.1. Purchase of goods and services

Most often, we process personal data for the performance of a sales contract so that we can efficiently process an order received through our website, mobile app or hotline and deliver the goods. The e-mail address and telephone number are used to send you an order confirmation, to provide you with a confirmation of receipt of payment, to send you an e-invoice, as well as to provide you with updates on the status of your order and, if necessary, to provide you with individual contact about your order.

• 2.2. Customer Account

If you are a registered customer, we process your personal data for the purpose of maintaining your customer account, where we offer you a number of benefits.

• 2.3. Promotional Offers

We send commercial information about products similar to those purchased from us. You may opt-out of receiving such communications at any time by using the unsubscribe link located in the footer of any email containing such information. Registered clients can also receive commercial information via SMS or push notifications. You can also receive push notifications containing commercial information on Facebook or via Messenger. In this case, the processing of data is governed by the Personal Data Processing Policy of the respective social network. If you opt out of receiving commercial information, we will no longer use your electronic contact data for this purpose. Unsubscribing from commercial news is free of charge.

• 2.4. Setting up and creating content, improving the site

We want to tailor content to our users and recommend products that will interest them. For this reason, we use the personal data we collect to personalize the content and offers on our website. The marketing offers we display may be tailored to other information we have received about you over time based on your contact and demographic information, your favorite products, and other information related to your use of our websites. However, we do not carry out fully automated processing that would have legal effects on you.
We process data about your behavior on our website, which allows us to obtain information on the basis of which we can continuously improve our websites to make them as user-friendly as possible. We may also process your personal data in order to compile various statistics, such as monitoring visits or measuring the effectiveness of advertisements, as well as to test new features of our websites or mobile applications. Data about your online behaviour is also important, among other things, to prevent attacks on our websites.
Certain content can also be created on our website. If you choose to write a review of the products you have purchased, we will process your personal data in order to process and display such a review. If you join a discussion about our blog articles and leave a comment, we process your personal data in order to process and display that comment.

• 2.5. Customer service and communication

We are constantly striving to improve the services provided by our customer service team and in order to be able to respond to inquiries and provide such services as quickly as possible, we need your personal data in order to efficiently process your inquiries or to solve any problems related to the performance of the sales contract. If you contact us by phone, the call will be recorded with prior notice in order to continuously improve the quality of our services.
We also use the personal information we collect to contact you and tailor it to you. We may contact you, for example, by phone, email, mobile app, or otherwise, to remind you of the availability of an item in your shopping cart or to help you complete your order. In addition, to inform you about the current status of your request, order or complaint or to obtain additional information from you. In this way, we can also notify you that you need to perform an operation necessary to maintain the active status of your customer account.

• 2.6. Product Availability Information

If you choose to monitor availability when a product is out of stock, we will send a message to the email address you provided when the product is back in stock.

• 2.7. Satisfaction surveys on opinion portals

In connection with a purchase, the customer may receive a request to rate it through the review portal of their choice. In this case, the purpose of the processing is to verify your satisfaction.

• 2.8. Consumer Contests

If you participate in a contest organized by us, we process your personal data for the purpose of administering the contest and, in the case of winning, for the purpose of publicly announcing the results and contacting the winner.

• 2.9. Improving services

We use your personal data to continuously improve our services and systems, including adding new features. We also process personal data to make informed decisions using aggregated analytics and business analytics, based on a legitimate interest based on the freedom of establishment and the need to improve the services we provide in order to gain a competitive advantage. However, in order to ensure that your rights and interests are adequately protected, we use anonymised personal data as much as possible.

• 2.10. Security, Safety, and Dispute Resolution

We may also process personal data to ensure the security of our customers and systems, to exercise our legal rights and claims, to detect and prevent fraud, to resolve disputes, or to enforce our agreements. In addition, we may also process personal data for the purposes of possible inspections carried out by public authorities.

 

3. What are the legal bases for our processing of personal data?

We process personal data to different extents and for different purposes, as set out in Articles 1 and 2 above:

1. a) Without your consent on the basis of a contract, the performance of a legal obligation or our legitimate interest; b) Based on your consent.

The types of processing that we may carry out without your consent depend on the specific purpose of the processing and on the position of the data subject in relation to our company – whether they are just a visitor to our website, whether they make a purchase or register with us. However, personal data may also be processed if the data subject is the recipient of the product or service ordered and contacts us.

• 3.1. Conclusion of the sales contract

In the case of a purchase or placing an order by our company, an offer is created to conclude a sales contract, which is concluded by accepting our offer in the form of shipment of the ordered goods. Most of the personal data provided through the order form is required to enter into such a sales contract or other contract for products or services. The specific data processed in this case are set out in Article 1(1) and (5).
If you register on our website, we process your personal data in order to maintain your customer account. The agreement that is the basis for the processing is created when the customer account is created. Once your account is closed, we will no longer process your personal data for this purpose. The specific data processed in this case are set out in Article 1(2).

• 3.2. Compliance with legal obligations

We must also comply with legal obligations set out in applicable law. The consent of the data subject is not required for the processing of personal data on the basis of the fulfilment of such obligations. On this legal basis, we process identification and contact data as well as order data. The specific data processed in this case are set out in Article 1(1).

• 3.3. Agreement

In order to send commercial information by electronic means, we may process personal data on the basis of the consent given by the user. On the basis of your consent, we process it, unless we process it on the basis of a legitimate interest or the performance of a contract. You can withdraw your consent and opt out of receiving commercial information at any time. The specific data processed in this case are set out in Article 1(3).
We also require consent if we plan to publish a review of a purchased product, a blog comment, enable tracking or other activities. In such cases, the consent can also be revoked at any time. The specific data processed in this case are set out in Article 1(4), (7) and (10).

• 3.4. Legitimate interest

We also process personal data on the basis of a legitimate interest in order to improve and adapt the services provided, to determine the success of the commissioned performance and to advertise the products and services offered more effectively. This applies in particular to the data referred to in Article 1(4) and (5).
Due to our legitimate interest in direct marketing, we may also send you commercial information about products similar to those purchased in our stores. This only applies if no objection has been raised to such processing. We send commercial information to registered customers. The specific data processed in this case are set out in Article 1(3).
Our legitimate interest is also to defend against legal claims, internal documents and to monitor the proper provision of our services. In this case, we process all categories of personal data referred to in Article 1.
Our legitimate interest also lies in sending you requests to evaluate your purchase via the review portal of your choice or to rate consumer competitions organized by us. The specific data processed in this case are set out in Article 1. Sections 8 and 9.
The processing of personal data on the basis of a legitimate interest also takes place during visits to our points of sale, which are equipped with a property protection monitoring system. You can object to this processing at any time. The specific data processed in this case are set out in Article 1. Section 6.

4. Who do we share your personal data with?

In most cases, we process personal data for our own purposes as their controller, which means that we determine the above purposes of collecting personal data, the manner of their processing and their proper implementation.
We only pass on personal data to our partners if this is necessary for the performance of a sales contract, e.g. for payment or delivery; on the basis of a legitimate interest or in the case of prior consent to the transfer of data.
We also transfer personal data to our processors, who of course comply with the legal conditions for the protection of personal data. These entities process personal data in accordance with our instructions without infringing the rights of the data subject in any way. With your consent, we may also share your personal data with social networks or marketing tool operators to display targeted advertising on other websites.

• 4.1. Categories of recipients

We may share personal information with the following organizations:

• Companies and organizations that process the Company on the basis of the performance of a purchase and sale agreement for the purpose of carrying out internal processes and procedures;
• Companies providing payment services in the field of processing payments on the basis of a placed order, i.e. the performance of a sales contract;
• Carriers in order to deliver the ordered goods or services and to handle complaints, including termination of the sales contract;
• To product suppliers or service centers in connection with a complaint about a product or service ordered;
• Partners involved in the transmission of commercial information, who are bound by confidentiality obligations and are not allowed to use the personal data provided for any other purpose;
• Operators of marketing tools that help us personalize offers and content;
• Social media, if you contact us through them or share content using social plugins;
• Operators of customer service contact tools or, if necessary, external call centers;
• Partners conducting customer satisfaction surveys;
• technology providers and cloud service operators;
• Legal or financial representatives, courts for the preparation of business documents, debt collection or for other purposes arising from the performance of our statutory obligations;
• To public authorities to protect our rights (e.g. the police).

If third parties use the personal data provided for their legitimate interests, we are not responsible for such processing. Such possible processing is governed solely by the company's and the data subject's Personal Data Processing Policy.

• 4.2. Transfers of data outside the EU

When transferring personal data to our processors, we may, in some cases, also transfer personal data to third countries that are not members of the European Union and do not provide an adequate level of protection for personal data. However, such a transfer of data on our part will only take place if our data processor undertakes to comply with the European Commission's Standard Contractual Clauses, which are available here.

5. How long do we process your personal data and how is it protected?

• 5.1. Period of processing

We process personal data primarily for the duration of our contract, in this case the sales contract. We are obliged to process such personal data as is necessary for the performance of our obligations, regardless of whether these obligations arise from a contract or from generally applicable laws, for the period specified in or in accordance with these laws. For example, in the case of accounting documents issued by us as the controller, we are obliged to store the data for at least 10 years from the date of issue.
We process personal data primarily for the duration of our contract, i.e. the sales contract. In addition, we process personal data also for the period necessary to enable us to properly perform all our obligations under the concluded contract and generally applicable laws. For example, in the case of accounting documents issued by us, we are obliged to store the data for at least 10 years.
In order to process your enquiries and provide you with the highest quality of customer service, we process your personal data from the moment of entering into the contractual relationship and for a period of 1 year after the end of the warranty period for the product you have purchased, in order to resolve any disputes you may have.
If a data subject contacts us through our customer service team, we retain the personal data associated with such contact for a period of 2 years, including recordings of tracked conversations.
If you have consented to the sending of commercial information, this consent is valid for 4 years or until it is withdrawn. If you agree to be notified of the availability of a product, this consent will be valid until the availability notice is sent, for a maximum of 1 year or until it is withdrawn. Consent given by submitting a product review is valid for 6 years or until it is withdrawn. In the case of creating content within the articles of our blog, the consent given by sending a comment to such an article is valid for 2 years or until it is withdrawn. If you take part in our user tests or other events and you consent to the processing of your data, we will process your personal data for a period of 1 year or until you withdraw your consent, including any bodycam or other audiovisual recordings.
If you take part in a competition organized by us, we process your personal data for a period of 1 year. If you visit our point of sale or other premises of our company and its surroundings, we process the recordings from the cameras within 90 days from the date of recording.
In other cases, the period of processing of personal data results from the purpose of the processing or is determined by the applicable laws on the protection of personal data. After the expiry of the specified processing periods, the personal data will be automatically deleted.

• 5.2. Security

The personal data collected and processed is already encrypted and we use the SSL (Secure Sockets Layer) encryption system to transmit it. This system ensures the security of your data during communication between your browser and our server. We protect our website and other systems we use with appropriate technical and organizational measures against the loss and destruction of personal data and unauthorized access, alteration or modification of personal data.
We are constantly improving these security measures and also require our processors to demonstrate the compliance of their systems with the GDPR.
In the case of customer registration, access to the customer account is only possible after entering the selected password. We don't have access to your password because we store it in encrypted form that neither you nor we can decipher.
Please do not share your access data with third parties. Once you have completed your customer account, we recommend that you log out of your account, especially if your device is shared with other users. We are not responsible for the misuse of your password unless it is directly caused by our actions.

 

6. How do we use cookies?

We also use cookies to ensure that our website functions properly and that our offer is personalized, interesting and user-friendly. In order to use cookies, they must be supported by the web browser you are using. Our website also operates without cookies, albeit to a very limited extent, which prevents you from using some of the basic functions.
Cookies are a standard tool for storing information about the use of websites.
Cookies are small text files that are created automatically when you visit each website and are stored by your web browser on your computer, smartphone or other device. With some cookies, we can link your activity on our website until you close your browser. When you close your browser window, these cookies will be automatically deleted.
Other cookies remain on your browser or device for a period of time and are reactivated each time you visit our websites. In addition to cookies, we also use so-called tracking pixels, which are small images that are invisible to the user and work in a similar way to cookies. The length of time that cookies are stored on your browser or device, depending on the cookies and your browser settings. We store the data obtained through cookies for a maximum of 1 year.

• 6.1. What cookies do we use?

The cookies we use on our website can be divided into 2 main types:

• Short-term, so-called "session cookies", which are deleted immediately after visiting our websites;
• Long-term, so-called "persistent cookies" that remain on your browser or device for a certain period of time or until you manually delete them.

Cookies can also be divided by function into:

• Necessary, i.e. technical and functional cookies necessary for the basic functionality of the websites. Without these cookies, it would not be possible to place a product in your shopping cart, place an order or log in to your customer account.
• Analytical, which helps us improve your experience on our website by understanding how users use it. They also allow us to analyze the performance of different sales channels.
• Remarketing cookies , which we use to personalize the content of advertisements and their proper targeting.

In practice, we use these cookies to, for example:

• Correct operation of the shopping cart, so you can place an order easily and quickly.
• It remembers your login credentials so that you don't have to re-enter them.
• To tailor our website as much as possible to your requirements by keeping track of your visits, navigation on our website and the features you use.
• To learn what ads you see so that we don't show you ads for products you are not interested in in the future.

Some cookies and their content may collect information that can then be used by third parties and that, for example, directly supports our advertising efforts (so-called "third-party cookies"). For example, information about products purchased on our website may be displayed by an advertising agency as part of the display and customization of banner ads on the web pages you view. However, these cookies are transmitted to third parties in an anonymised form, which makes it impossible to identify the data subject.

• 6.2. How can you restrict cookies?

Setting the use of cookies is one of the features of the web browser you use, and most browsers automatically accept cookies by default.You can choose to disable cookies in your browser altogether or limit them to the types of cookies you choose. However, this will limit the functionality of our websites and you may not be able to use the full range of features we offer, including logging into your customer account.
If necessary, you can also use the anonymous browsing mode available in your browser, which does not completely block cookies, but rather anonymizes them and does not save the history of the websites you visit.
Information on how to configure cookies can be found at the following links or in the documentation of your web browsers

• Chrom
• Fire Fox
• Internet Explorer
  
• Android
• iPhone i iPad

An effective cookie management tool is also available at http://www.Twojeonlinechoices.com/pl/ .

7. What rights do you have and how can you exercise them?

Just as we have rights and obligations in relation to the processing of personal data, the data subject also has rights that he or she can exercise. These rights include:

• 7.1. Right of access

The data subject has the right to request free information about the processing of his or her personal data – what data we process, for what purpose and for what period, where we receive the personal data from and to whom we transfer it. As part of your right of access, you can also request the transfer of the processed data in a structured, machine-readable format. Once your identity has been verified, we will generate a copy, just send your request to the email address of the Data Protection Commissioner (hereinafter referred to as the "Supervisor") pr@bibliotheque-de-parfum.com.

• 7.2. Right to rectification

If it is found that the personal data processed is incorrect or incomplete, the data subject has the right to request that it be rectified. We will correct or supplement the data without undue delay. All you have to do is send your request to the inspector's e-mail address pr@bibliotheque-de-parfum.com.

• 7.3. Right to erasure

In some cases, you may exercise your right to erasure of the personal data being processed. We will promptly delete or anonymize your personal data. However, this does not apply to personal data that is necessary for the fulfilment of our statutory obligations and that we are obliged to store by law (e.g. to process an order you have placed) or to protect our legitimate interests. Personal data will also be deleted if it is no longer needed for a specific purpose or if the storage of personal data is not permissible for other reasons specified by law. A request for the deletion of personal data can be made to the Supervisor by sending an e-mail to pr@bibliotheque-de-parfum.com.

• 7.4. Right to restriction of processing

In some cases, you may also exercise your right to restrict the processing of your personal data. The data subject may request that this personal data not be further processed for a limited period of time. A request for restriction of the processing of personal data can be submitted to the Supervisor by e-mail to pr@bibliotheque-de-parfum.com.

• 7.5. Right to data portability

You have the right to receive from us all personal data that we have provided to you that we process on the basis of your consent. We will provide you with your personal data in a structured, machine-readable format. We will be happy to generate data in this format, just send your request to the Supervisor's e-mail address pr@bibliotheque-de-parfum.com.

• 7.6. Right to object to data processing

The data subject has the right to object to the processing of personal data processed on the basis of our legitimate interest. With regard to processing for marketing purposes, we will immediately cease processing your personal data. In other cases, we will do so after re-evaluating our legitimate interests and the rights and reasons you have put forward. You can object to the processing of your data by e-mail to the supervisor pr@bibliotheque-de-parfum.com.

• 7.7. Right to lodge a complaint

The exercise of the above-mentioned rights and procedures shall not limit the right to lodge a complaint with the competent supervisory authority. This right can be exercised, in particular when there is a suspicion that we process personal data in an unauthorised manner or in violation of generally applicable laws. Clients' complaints are considered by the Office of the Inspector General for Personal Data Protection, located at 2 Stawki Street, 00-193 Warsaw.

8. Contact Us

If you have any questions, comments or requests regarding this Policy and the processing of your personal data, you can contact the Data Protection Officer at any time by sending an email to pr@bibliotheque-de-parfum.com. The application will be processed immediately, no later than within 30 days. In exceptional cases, especially due to the complexity of a specific application, we may extend this period by a further two months. The applicant will be informed of any such extension and the reasons for it.
If necessary, please contact us at the address provided in the footer of this Policy.
Contact: VOTREPARFUM LIMITED LIABILITY COMPANY
KRS number: 0000981968
REGON: 522573520, NIP: 9462719003
Headquarters: MEŁGIEWSKA Street, No. 74, apt. 200, places. LUBLIN, code 20-234, post office LUBLIN, country POLAND
Customer Service: pr@bibliotheque-de-parfum.com

9. Effective Date

This Privacy Policy is effective as of 01 February 2023.