Public procurement rules

1. Introductory provisions

I. These general terms and conditions of sale govern the relations between VOTREPARFUM LIMITED LIABILITY COMPANY, KR number: 0000981968, REGON: 522573520, NIP: 9462719003, legal address: MEŁGIEWSKA STREET, no. 74, apartment 200, seats. LUBLIN, code 20-234, post office LUBLIN, country POLAND, seller with an online store at https://bibliotheque-de-parfum.com and the customer who has entered into a sales agreement with the Company.
II. The Company treats all customers equally and provides them with the same benefits whether they are consumers or not. Accordingly, these General Terms and Conditions of Sale apply to all customers.
III. The General Terms and Conditions of Sale primarily govern the purchase of goods in the company's online store. They apply to the purchase of goods and through the customer service.

2. Conclusion of the sales contract

I. The buyer enters into a distance purchase agreement with the company through the online store or customer service.
II. In the case of a distance sales contract, placing an order on the website is tantamount to placing an offer by the Customer. The order will be valid for 7 days and the company will confirm receipt by email. The promised sales contract is concluded at the time of acceptance by the company of a preliminary agreement in the form of shipment of the ordered products. The company will notify the customer via email about the shipment of the goods.
III. The Company supplies goods only in quantities that meet the needs of its own consumption. In certain cases (in particular in the event of a price reduction or sale), the company has the right to set the maximum permissible quantity of the ordered goods.
iv. In order to place an order in the online store, click on the "Add to Cart" button and then click on the "Checkout" button. The text of the terms and conditions, together with the order data, is stored for 6 years. If incorrect data is provided in the order, the user can correct it via the order form or in the customer's personal account.

3. Termination of the agreement without giving reasons.

I. In accordance with the law, the Customer may withdraw from a contract concluded online or by phone without giving a reason within 14 days from the date of delivery of the goods. I don't have any store or business.
II. If you wish to exercise this right, you must inform us of your withdrawal within the above period. You can do so by writing to pr@bibliotheque-de-parfum.com.
III. In the event of withdrawal from the contract, the customer will be reimbursed for the goods. In the event of withdrawal from the contract within 14 days of delivery of the goods, the Customer is also entitled to a refund of the delivery costs in the amount equal to the cheapest delivery method. In the event of withdrawal from the contract at a later date, the customer will only receive a refund of the cost of the goods. The above amounts will be refunded immediately, no later than within 14 days from the date of withdrawal from the agreement. . By law, the company can withhold payment until they receive the returned item. Unless otherwise agreed, the funds will be refunded via the same method used by the customer to make the payment.
IV. The returned goods must be sent back by the buyer immediately, but not later than within 14 days from the date of withdrawal from the contract, to the following address: ulica Siewna 15, Łódź, code 94-250 Recipient's name: VOTREPARFUM / Ilia Lapkov, country POLAND. If, in connection with the contract, the seller sends an additional product to the buyer free of charge ("gift"), the gift is also refundable. If the Buyer does not return to the Seller the gift received with the ordered goods, the Seller has the right to withhold the refund until the gift is returned. In this case, the customer is responsible for the costs associated with the return of the goods.
V. Please note that under the law, the buyer is responsible for any reduction in the value of the product resulting from using it in a manner other than what was necessary to become familiar with the nature, properties and function of the product (e.g. using perfume after testing it). Please also note that the customer does not have the right to withdraw from the contract if the goods have been manufactured in accordance with the requirements or in the case of custom-made goods (e.g. in packaging with an individual engraving), as well as in the case of goods that the buyer has taken out of the packaging and which cannot be repackaged for hygienic reasons (e.g. open cosmetics and other products), direct contact with the skin). In addition, the company stipulates that it is not possible to withdraw from the contract for the provision of gift wrapping or e-wrapping services when the goods have already been packed and the service has been performed (if the customer chooses this option, the seller proceeds to provide the gift wrapping or e-wrapping service immediately after placing the order).

4. Complaints

I. If a defect in the goods is found during delivery, the company will compensate the buyer in the form of a voucher. The buyer may also demand that the defect be removed in the form of replacement or repair of the goods. If the removal of the defect is impossible or unfavorable for the company, the customer has the right to demand a discount on the purchase price, and if the defect is significant, withdraw from the sales contract. You also have these rights if a defect is discovered at a later date.
II. The Company shall be liable for defects in the product if the defects become apparent within two years from the date of delivery of the goods or before the expiry date indicated on the packaging.
III. A product is considered defective, in particular if it does not have the usual or advertised properties, does not do its job, does not meet legal requirements or has not been delivered in the agreed quantity. Hypersensitivity or allergic reaction to the delivered goods is not grounds for considering the goods as defective, nor do defects in gifts or free goods not included in the order constitute a defect in the goods. The product images in our online shop are for reference only and do not constitute a mandatory description of the product's properties (e.g. the packaging may differ due to changes made by the manufacturer).
IV. If you have any questions about your complaint, please contact us at pr@bibliotheque-de-parfum.com. The complained products should be sent to the following address: ulica Siewna 15, Łódź, code 94-250 Recipient's name: VOTREPARFUM / Ilia Lapkov, country POLAND. Don'tforget to describe where the defect is and what it is, as well as your preferred way of handling the claim.
V. The Company will inform the client about the manner of handling the complaint, in particular about the receipt of the complaint and its positive or negative consideration, via e-mail or SMS. The company can also contact the customer via phone.
VI. The complaint will be considered immediately. Consideration of the complaint, including removal of the defect, usually does not exceed 30 days. Otherwise, the customer has the right to withdraw from the sales contract. It is the Client's responsibility to assist the company in meeting the above deadline.
VII. In case of a positive complaint, the company will cover the costs of returning the goods.

5. Payment method and delivery methods.

I. The customer has the option to choose the payment and shipping method from the available options. Before sending the order, the company will notify the customer about the chosen payment method, shipping, and associated costs. By choosing the online card payment option, the customer takes into account that the payment will be taken from the card at the time of the transaction.
II. Currently Available Payment Methods:
III. 1. Payment card – online
- To pay for the ordered products by card, in the second step in the shopping cart select "Payment Card" and click "Next". Then fill in the form with your personal data and click "Order".
- A summary of your order will appear, which you will need to confirm by clicking on "Payment". After that, you should follow the messages displayed on the page.
- Our system supports the following payment cards: VISA, VISA ELECTRON, MasterCard, Diners Club, JCB. Both cards issued by Polish and foreign banks are supported.
- Tired of filling in your card details every time you order? You can save your card details for future use by checking "Save card for next purchases". Your card details will be securely stored in our store and on your next purchases, you will be able to choose which card you want to pay with without having to fill in the information again. Our employees do not have access to this sensitive data, so only you can manage it in your account, in the "My Cards" tab.

• Chapter 2. Apple Pay
• Chapter 3. Google Pay
• Chapter 4. Cash on delivery

- The most popular payment method. You pay for the products only when you pick up the ordered products to the courier who is delivering the shipment.

 

• Chapter 5. Blik
• Residential premises 6. Przewely24 said:

- To pay for the ordered products via Przelewy 24, select "Przelewy 24" in the second step in the shopping cart and click "Next". Then fill in the form with your personal data and click "Order".
- The next step is to select a bank from the list and confirm your choice by clicking the "Pay" button. You will then be redirected to the website of the respective bank. Please follow the instructions on the page.

III. Currently Available Shipping Methods:
DHL courier £12.90
• The order is delivered by DHL Parcel.
• Delivery time: 1-2 business days.
• We will inform you about sending a shipment from our warehouse by e-mail. You will also receive an SMS with information about the possibility of redirecting the package.
• DHL Parcel delivers parcels from 8:00 a.m. to 6:00 p.m.
• The order can be paid for in advance or by cash collection by courier (COD).
• You can check the status of your shipment on our website: https://sprawdz.dhl.com.pl/
• If the courier does not find you at home, you will receive an SMS informing you about the next steps. You can also use the website: przekieruj.dhlparcel.pl
• Please check your parcel with the courier at the time of delivery. If the package appears to have been tampered with, please report it to the courier. You can only refuse to accept the parcel before the delivery is confirmed and before the package is opened. If this is the case, please contact us. We'll let you know about the next steps. If the problem is not reported to the courier during delivery, it may reduce the chances of the complaint being successfully accepted.
• If you accept a parcel but notice that it has been damaged after opening, please contact our Customer Service Department: https://www.notino.pl/zamowienia-telefoniczne/
• We deliver only within Polish.
• For more information, click here.

Courier DPD PLN 12.90
• The ordered product is delivered via DPD courier service
• Couriers usually deliver parcels from 8.00 a.m. to 7.00 p.m. - so the safest place to give the place where you spend most of the day as the delivery address - it can be your workplace (be sure to enter the name of the company then!)
• As soon as the package is ready to be sent, we will inform you by e-mail about its number and the expected date of delivery
• DPD provides a tracking service - to check where your parcel is at the moment, enter the tracking number on the http://www.dpd.com.pl website and click "Locate" in the "Find your package" field
• You can manage the delivery of your parcel on the portal: https://mojapaczka.dpd.com.pl/login which will allow you to see where the courier is at the moment, change the date or address of delivery, redirect the parcel to one of the PICKUP points
• In the event that the courier does not find anyone at the delivery address, they will try again to deliver the parcel on the next business day
• If the courier has not delivered the parcel after two days from the date of shipment - please contact the courier company by calling 22 577 55 55.
• An order sent by courier can be paid for in cash on delivery or by card at a DPD courier (in the order you must choose the "cash on delivery" payment method). Before its execution, by bank transfer or card.
• Please carefully inspect the parcel before collecting it from the courier - if it shows signs of mechanical damage, it is necessary to open the parcel in front of the courier, if the contents are damaged - it is absolutely necessary to write down a damage report, which will later be the basis for a complaint about the delivery service. Without the protocol, the complaint will not be accepted!

We are not responsible for the consequences of receiving a damaged parcel from the courier.
• We deliver only within Polish.
• For more information, click here.

InPost courier PLN 13.90
• The order is delivered by InPost.
• Delivery time: 1-2 business days.
• We will inform you about sending a shipment from our warehouse by e-mail. You will also receive an SMS with information about the possibility of redirecting the package.
• You can check the status of your shipment on our website: https://inpost.pl/sledzenie-przesylek
• If the courier does not find you at home, you will receive an SMS informing you about the next steps.
• Please check your parcel with the courier at the time of delivery. If the package appears to have been tampered with, please report it to the courier. You can only refuse to accept the parcel before the delivery is confirmed and before the package is opened. If this is the case, please contact us. We'll let you know about the next steps. If the problem is not reported to the courier during delivery, it may reduce the chances of the complaint being successfully accepted.


• If you accept a parcel but notice that it has been damaged after opening, please contact our Customer Service Department: https://www.notino.pl/zamowienia-telefoniczne/
• We deliver only within Polish.
• For more information, click here.
InPost Parcel Locker® 24/7 PLN 9.90
• The package will be delivered within 2-3 working days from the date of shipment (3-4 days in the pre-Christmas period, i.e. from 5/12 to 24/12.)
• You will receive a special e-mail message when you send your package.
• When the parcel is delivered to the parcel locker, you will receive a text message with the pick-up code (6 digits). It must be kept in order to be able to receive the package.
• You have 48 hours from the moment you receive the notification to collect your package.
• We deliver only within Polish.
• For more information, click here.

What do I need to do to pick up a parcel from a Parcel Locker?
• You will need to enter your phone number and pickup code and confirm.
• The package must be picked up from the locker, which will open automatically.
• Then close the locker and pick up the receipt of the package.

Procedure in case of complaints:
• If you have any objections to the package, you can leave it at the parcel locker and initiate the complaint process on the screen, follow the instructions.
• If the parcel has been received, please put the parcel back in the locker (If the locker has already been closed, scan it and the locker door will open automatically).
• Close the door and print out the receipt that you have inserted the product you are claiming.
• Damage to the goods or lack of contents of the package should be reported directly upon receipt of the package (return of the package to the locker). A subsequent complaint will not be taken into account.

DPD PickUp zł10.90
• The ordered product is delivered via the DPD shipping company to one of more than 18,500 collection points or to DPD Pickup Station parcel machines (4,500).
• As soon as the package is ready to be sent, we will inform you by e-mail about its number and the expected date of delivery.
• DPD provides a tracking service - to check where your parcel is at the moment, enter the tracking number in the "Find your package" field on the http://www.dpd.com.pl website and click "Locate".
• As soon as the parcel is delivered to the collection point, you will receive e-mails and SMS messages to the contact details provided in your order.
• The shipment will wait for you for 3 business days.
• You can manage the delivery of your parcel on the portal: https://mojapaczka.dpd.com.pl/login which will allow you to see where the courier is at the moment, change the date or delivery address, redirect the parcel to another collection point.

DHL pick-up point zł11.90
• The ordered product is delivered via DHL courier to one of over 14,000 collection points (DHL, Żabka,... )
• Cash on delivery is not possible for delivery to DHL collection points.
• As soon as the package is ready to be sent, we will inform you by e-mail about its number and the expected date of delivery
• DHL provides a tracking service - to check where your parcel is at the moment, enter the tracking number in the "Track your shipment" field on the website and click "Track"
• As soon as your parcel has been delivered to the collection point, we inform you by email and SMS to the contact details provided
• The shipment is waiting for collection within 4 business days.
• Please check the condition of the package upon receipt of the shipment, in particular that our tape is not damaged in any way and is not being repaired with a tape with a different print, white tape or transparent tape. If your shipment shows defects, please contact our customer service immediately - For more information, please visit the DHL website.

The delivery times quoted as well as the shipping price are for informational purposes only and are based on estimated delivery times received from carriers.

IV. The Company reserves the right to deliver goods free of charge in certain cases.

6. Miscellaneous

I. The company offers customers various discounts, gift certificates, and other types of coupons. The rules for their use are set out in the terms and conditions, of which the customer will be informed each time. Unless otherwise stated, each discount coupon or gift certificate can only be used once. Only one coupon of one type can be used for each purchase. Unless otherwise specified, discounts are not cumulative. If the value of the gift card exceeds the value of the entire purchase, the difference cannot be transferred to the new gift card and unused funds are non-refundable.
II. In connection with your purchase, you may be provided with a third-party evaluation questionnaire to complete. The buyer can share their opinion about the purchase and products. Thank you for filling out the survey.

7. Shipment of samples

I. Enterprise VOTREPARFUM LTD, KR number: 0000981968, REGON: 522573520, NIP: 9462719003, legal address: MEŁGIEWSKA STREET, no. 74, apartment 200, seats. LUBLIN, code 20-234, post office LUBLIN, country POLAND Can OfferFor example, if A "Try & Buy" service and the ability to send free samples to selected customers. The company reserves the right to offer customers the opportunity to receive free shipping containing samples of fragrances and other cosmetics in accordance with the current offer of the online store, in order to try out the products offered by this store.
II. The selection of samples within the "Try & Buy" service is limited by the availability of products and the current offer of the online store.
III. The "Try & Buy" service and the sending of free samples are intended to inform the buyer about the online store's offer, not to determine the quality or workmanship of the selected sample. The "Try & Buy" service and the dispatch of free samples are free advertising services and do not constitute the fulfilment of obligations under the purchase agreement. For this reason, discrepancies between the samples sent are not grounds for claims for improper performance of the contract.
IV. The Company may contact the customer to check their satisfaction with the selected product. A request to ship a product means that the customer agrees to be contacted.
V. We may also offer a "Try It First" service that you can use when purchasing selected products. If you select the "Try Sample - Try It First" option that appears next to the items you selected, we will include the sample with the item you purchased. In this way, it allows you to test the ordered product before unpacking it. If, after testing the sample, you find that the product is not suitable for you, you can return the unopened goods at our expense. Of course, this does not affect your right of withdrawal.

8. General

I. According to the Sales Registration Act, the seller is required to provide the buyer with proof of purchase. The seller is also required to register the online sale with customs in the event of a technical failure within 48 hours.
II. Detailed information on the possibility for the consumer to use out-of-court complaint and redress procedures, as well as the rules of access to these procedures, can be obtained at the branches and on the websites of district (city) consumers. Ombudsmen, public organizations whose statutory tasks include consumer protection and inspection inspectorates of the province of Handlova, as well as at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_zdrowie.phphttp://www.uokik.gov.pl/wazne_adresy.php . In the event of a dispute, the consumer may contact the ADR body located at http://www.cik.uke.gov.pl/. The problem can be solved online.
III. The Agreement will be concluded in the Polish language and will be governed by Polish law.
IV. Prices for all products and services include VAT payable at the time of ordering. If the VAT rate changes before the conclusion of the sales contract or the shipment of the goods, the customer will be obliged (depending on the payment method chosen) to pay the undue payment or the seller will immediately send an e-mail to the buyer asking for clarification on where. The seller can refud the overpayment to the buyer.
V. By confirming your order, you agree to receive the invoice electronically. We will send an invoice electronically to your email address confirming that your order has been shipped. If you would like to receive a paper invoice, please send us a message and we will attach it to your order.
VI. All product prices, including promotional prices, are valid until further notice or while stocks last.